you have a problem please read through the below common questions and
solutions. If you still need help please phone or email, we're happy
What are your postage charges?
Postage is FREE for all orders including international
orders (International orders of £4 or lower will be sent by surface
mail, not Airmal).
Are your products StrongARM compatible?
Yes, most CDs work with
no problems. The Symphony CD requires a small patch (see below), the
old version of the Font Emporium also requires a patch, but the
current versions we supply are both OK.
Some other CD's contain very small amounts of non-StrongARM
shareware which is placed in clearly labeled directories.
What about RISCOS4?
We have no reports of problems, all the major
programs have been tested fully.
What is EASY CLIP on your CDs?
Easy Clip is a thumbnail filer. Put simply it
shows you lots of small 'thumbnail' size versions of much bigger files,
the point is it allows you to see what is available very quickly.
Why can't I add clips to EASY CLIP on your CD's?
We use a special version of Easy Clip on some of our discs. It is not
the full commercial product merely a read only demo which we feel allows
you to quickly find the graphic files you want from one of our CDs.
How does your special version of Easy Clip work?
You can download the instructions here.
I have the Original Clipart Collection CD (10,000
drawfiles). Easy Clip is slow in showing me what's on the CD. Why? Can
I make it go faster?
This problem is only with the Original Clipart Collection. If your
CD is greater than X8 and IDE the problem is minimal.... The Acorn CDFS
system seeks for every file on a CD. So even though a dozen thumbnails
images are fairly small files they take time to load because easy file
is 'seeked' for. Unfortunately when we produced our first Clipart CD we
didn't realize there was a problem until it was too late, at the time
CD technology was new and expensive, so we were unable to make a correction.
The easy solution is to upgrade to the BIG
CLIPART CD, which uses CoreFS and your harddrive (optional) to dramatically
increase the display speed. It's very fast.
I have the Clipart Collection CD (10,000 drawfiles),
how do I stop the error when I extract clips?
Again this problem only occurs with the first Clipart
collection. You need to make sure you have a directory called EASYCLIP
in you ScrapDirs directory inside !Scrap. A simple way of doing this is
to press [F12] and type *CDIR <Wimp$ScrapDir>.EASYCLIP [ENTER]
How can I get the Font Emporium selector load, I have StrongARM?
You either do a *CACHE OFF, load program then *CACHE ON which is the quick
solution. Or you can download this patch which you run from your harddisc
each time you run the program. packdir-version
How does the Font Emporium selector work?
You can download the instructions here.
Or download a simple version of the program to try, with some free fonts,
from the Font Emporium Download page.
How do I play Digital Symphony Music with StrongARM?
You can download a new player here. packdir-version
What is PackDir?
2.04 (4 April 1997), 85k, self-extracting archive
PackDir is an *extremely* fast file archiver. It can take
a set of files and put them all together in a single archive file. It
can also perform the reverse process, i.e. it can exactly recreate the
original set of files from the archive file. To make archive files as
small as possible, PackDir can perform lossless compression on file data,
which reduces the archive's size typically to about 50% (or even much
less, depending on the nature of the file data).
After downloading this file, set its filetype to 'Absolute'
(&FF8) and *Run it. !PackDir will then be extracted to the current
PackDir is Freeware.
Can I contact you on the phone?
Currently the office is open from 10am till 6pm; please telephone
0121 358 7788. However due to the nature of our current line of work sometimes
you will not be able to get hold of anyone, if this is the case please
email. Please also note that not everybody in our office has Acorn experience,
so they may not be able to help you (but will try).
What will be on your next CD?
Our last CD published was the BIG Font Emporium, we no major products
My question wasn't answered in this FAQ?
No worries please email your question. We're also grateful for comments
about our products and the website.